Effective Date: July 14, 2026 Last Updated: July 14, 2026
At Farley Apparel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the policy below.
Please read this policy carefully before requesting a return.
Return Eligibility
You may request a return within 30 calendar days of receiving your order, provided that:
The item is unused, unworn, and in its original condition.
The item is returned in its original packaging whenever possible.
Proof of purchase (such as your order confirmation or receipt) is provided.
The item is not excluded from return under this policy.
Returns requested after the applicable return period may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
Earrings that have been worn or opened
Personalized or custom-made jewelry
Gift cards
Clearance or final sale items (where permitted by applicable law)
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve your request promptly, please include:
Your order number
A description of the issue
Clear photographs showing the product and any damage or defect
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
Include your order number and reason for the return.
Wait for return authorization and instructions before sending the item.
Package the item securely and ship it according to the instructions provided.
Returns sent without prior authorization may experience delays in processing.
Return Shipping Costs
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like a different size, style, or product, please contact our customer support team. Exchange requests are subject to product availability.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, it cannot be canceled. However, you may request a return after delivery in accordance with this policy.
Refund Exceptions
Refunds may be reduced or declined if:
The returned item shows signs of wear or damage caused after delivery.
Required parts or accessories are missing.
The return does not meet the eligibility requirements outlined in this policy.
Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
FARLEY APPAREL LTD 25 Albany Street Newport Gwent United Kingdom NP20 5NG
